We want you to be confident in your HostsNix purchase. This page explains our refund policy clearly so there are no surprises.
15-Day Money-Back Guarantee
Every paid HostsNix license is covered by a 15-day money-back guarantee. If HostsNix isn’t the right fit for you, request a full refund within 15 calendar days of your first paid purchase and we will return your payment to the original payment method.
No long forms, no trick questions — just email billing@hostsnix.com from the address on your account with your order or license details.
1. Eligibility
- Window: The refund request must be received within 15 calendar days of the original (first) paid purchase date.
- Applies to: First-time paid license purchases (Starter, Professional, Enterprise — monthly or yearly).
- One per customer: The money-back guarantee can be used once per customer or organisation.
- Account in good standing: The license must not have been suspended for terms-of-service or acceptable-use violations.
2. How to Request a Refund
- Email billing@hostsnix.com from the address on your HostsNix account.
- Include your order ID, license key (starts with
RKN-), and a short note on what didn’t work for you — feedback helps us improve. - We confirm receipt within 1 business day and process eligible refunds within 5–10 business days back to your original payment method (PayPal, Razorpay / card, UPI, net-banking, etc.).
- Your license is deactivated once the refund is issued.
3. What Is Not Covered
The 15-day money-back guarantee does not apply to:
- Free trials — there is nothing to refund.
- Renewals, plan upgrades, or additional server add-ons purchased after the initial 15-day window.
- Requests made more than 15 calendar days after the original paid purchase.
- Licenses where the software has been used to violate our Terms & Conditions (for example, fraud, chargeback abuse, or attempts to circumvent license limits).
- Duplicate refund requests for the same purchase that has already been refunded.
4. Outside the 15-Day Window — Service Credits
If your refund request falls outside the 15-day window, we may still issue service credits toward a future purchase in cases such as:
- A verified software defect that prevents core functionality and cannot be resolved.
- A duplicate charge or billing error on our end.
- Failure to deliver your license key within 48 hours of a successful payment.
Email billing@hostsnix.com with your order details and we will review on a case-by-case basis.
5. Cancelling Your Subscription
You can cancel auto-renewal at any time — no questions asked:
- Log in to your dashboard and open the Billing section.
- Click Cancel Auto-Renewal.
- Your license remains active until the end of the current billing period; the unused portion of a billing period is not refunded outside the 15-day window.
6. Chargebacks
Please contact us before raising a chargeback or payment dispute. We will almost always resolve issues faster than the bank does. Unjustified chargebacks may result in suspension of the license and forfeiture of the money-back guarantee.
7. Contact Us
Billing & Refund Questions
Our team is ready to help with any billing concerns:
Billing & Refunds: billing@hostsnix.com
Sales: sales@hostsnix.com
General Support: support@hostsnix.com
Response Time: Within 24 hours on business days